Ignite – Customer Centricity

Put the customer at the centre – no matter your role.
In a fast-changing, complex world, customer-centric thinking is key to organisational success. This course helps you understand what true customer centricity means today and how you can contribute to it – through your mindset, behaviours, and collaboration with others. Gain practical tools to strengthen your impact and help create a culture that puts customers first.

Course duration – 25 hours
Course delivery – online

This course comprises of 5 modules of learning, followed by the completion of a 5 week goal and Final Assessment.

• Module 1 – Understanding Customer Centricity and Customer-Centric Culture
• Module 2 – Moving from a product/service driven to a Customer Service driven organisation
• Module 3 – Part 1 – Customer Service Skills that contribute to a customer-centre organisation.
• Module 4 – Part 2 – High performing teams and stages of high-performance team development
• Module 5 – Revisit key signposts and bring to life some of the activities over the past 4 modules

This course is for individuals at any level within organisations will benefit from undertaking the Ignite series of short courses which will provide knowledge and tools to build a strong foundation for growing personal effectiveness and capability to lead oneself.

The Ignite series of courses will support your individual growth and transformation. Starting from inside out, you will gain knowledge and tools to identify the areas that are serving you the most right now and will continue to do so in the future, as well as the areas that may be holding you back and could become even more important and relevant in the future. These courses which range from building personal accountability, growing your emotional intelligence, communication skills, growing your influence and impact and more will help you start the journey of magnifying, strengthening, and leveraging your own individual strengths and experiences, whilst finding strategies and ways to deal with the areas that may be causing friction or resistance. Practising self-leadership as directed by course activities will provide stepping stones to move into supporting and leading others, setting the scene to help you move into roles where you can lead others.

For early career employees, the courses will build the foundation on a blank canvas while for those in the workforce and even leaders, the Ignite courses will challenge you to look at where you can grow and improve while getting clear on your strengths that you can bank on.